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Due to High Demand During Manor Mania
Please note that due to anticipated high demand during Manor Mania, shipping time has been increased to 3-10 business days (from our usual 3-5 business days) starting with orders placed from August 18th until August 31st. Rest assured, we will be working to ship all orders as quickly as possible. Thank you for your patience and understanding during this busy, exciting time!


Payment Information
Thank you for your interest in our natural olive oil soap bars and skin care products. We accept Visa and Mastercard, personal check or money order. If paying by check or money order, your order will not ship until payment is received and any checks clear. If your check or money order is not received within 14 days of your order, the order will be removed from our database. There will be a $25.00 surcharge on all returned checks. Credit cards are processed through the securest means available, and we do not store your card details on our server. Please see our Privacy Policy for further information.

If you are not sure about ordering online, please call us at (413) 782-4222 and we will be happy to take your order by phone (the office is open from 9am to 6pm EST Monday through Friday - note that sometimes we are busy soaping, but leave a message and we will get back to you!)


Shipping Information
Currently, all orders are shipped at a flat rate of $6.00 to anywhere in the United States. All orders are shipped via domestic US Postal Service 2-3 Day Priority Mail. You will receive a tracking number and can use it to track the status of your order through our web site or directly at www.usps.com.

We strive to ship all orders within three to five business days of receiving payment. During the holidays and other busier times, this process could take up to seven business days. Currently, we only ship our natural olive oil soaps and skin care products to customers in the United States.


Returns
We will only accept returns if you have contacted us and received a Return Authorization Number and return instructions. We will offer store credit for items which are returned in saleable condition, less a 20% restocking fee. Items which are opened and/or used are obviously no longer saleable. However, if you are not satisfied for any reason, please contact us and we will work to make sure you are satisfied. We stand behind our products. Furthermore, we will be happy to answer any questions you might have about our products before placing an order.


Lost or Damaged Shipments
Everything that is shipped from Manor Hall is packed properly and insulated from the general harm that shipping boxes sometimes take. If you receive a package that is evidently damaged or crushed, or sounds like it's full of little itty bitty pieces when you shake it, refuse delivery, have the driver document the damage and retain a copy of the report. If the driver is already gone, you must contact the US Postal Service and notify them of the damaged shipment. Once you have done so, please email us with "Damaged Shipment" in the subject line so we can begin arranging a replacement order. We will not send a replacement order if the damage is not immediately reported to the US Postal Service and documented. All boxes, packaging materials and products must remain intact and undisturbed in order to process a claim. The US Postal Service may need to inspect the damaged order. Failure to follow these procedures will result in a denial of your claim and ours.

If a shipment is lost in transit, the item must be traced by the US Postal Service and can take up to 10 days for a resolution. We will do everything we can to get you your product again, but require resolution of lost status before we can reship.

If the customer refuses delivery for any reason, the order is considered a non-authorized return and will incur a 20% restocking fee, plus all shipping and handling charges. All shipping charges on orders are non-refundable.


Backordered Items
We do not backorder any items and will automatically refund you for missing products in the event our system allows you to purchase something that is out of stock.








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